Posts Tagged Marketing

WIIFM Of The Month: Are You Scaring Off Your Customers?

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You don’t have to be dressed in scary costumes to frighten your customers. Your sales marketing practices may be doing it for you!  Find out if you’re sending your customers running the opposite direction…

  

 

Is there a ghost on the end of your customer service line? When your customers call are they able to quickly reach the intended contact or are they faced with continuous ringing, a ghost on the other end of the line? If using an advanced phone system, is it user-friendly or a maze of automated options? The bottom line is, if it’s difficult for your customers to reach you, it may be the death of your relationship. Make it easy on them and eliminate the hassle.

Trick or Treat – How does your customer feel after opening the door? Do your customers consider it a treat to work with you? Or, are they feeling duped by your product or service? Not sure? How about asking them. One of the most effective methods of determining how your customers view their experience with your company, product or service is to request their opinion first hand. You may be spooked by the feedback you gain, but remember to listen and make adjustments accordingly. 

Is your call-to-action as sweet as a pillowcase of Halloween candy? Is your call-to-action sweet enough to entice your customers and initiate action? Your advertising and marketing message must be compelling and relevant or it may go unnoticed. How will you know whether your message is sweet enough? Tracking the response of all initiatives will determine the effectiveness of your message. If the response is lacking, it is important to revisit the message and adjust it to ensure that it is relevant and resonates with customers.

Are your marketing materials covered in cobwebs? When was the last time you refreshed your marketing materials? Has it been so long that they’re gathering cobwebs? To be considered relevant by your customers, its best to look the part. It’s important that your sales team is equipped with the proper tools, digital and collateral,  to aid in the sales process. Often times sales tools lack the TLC they deserve; however, it is important to remember that they play an important role in your sales marketing efforts. 

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Business Events That Make a Splash!

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The kids may be starting to go back to school, but summer isn’t over quite yet!  And when thinking about summer, fun activities such as picnics, parties, beach bonfires and BBQs come to mind. Imagine if you could bring the sizzle of summer to your events, while conducting engaging and productive interactions that produce real results… Whether you are looking to host an internal meeting, presentation, conference, seminar or sales event, we have some ideas for events, big or small, that will make a splash!

 Be Creative With  a Theme

Depending on your audience and event objectives, there is an opportunity to generate excitement, while providing meaningful content, through use of a creative theme. For your next event consider a theme that will excite your guests and in turn command a positive turnout. For example, if hosting an open house event consider a “Treasure Hunt” theme and offer exciting “booty” (prizes).  

 Location, Location, Location!

 This rule doesn’t only apply to real estate. When planning an out-of-office event, be creative in choosing the location and/or venue. It doesn’t have to be too far outside the box to be unexpected. For example, instead of taking your most valuable customers to dinner, consider treating them to an “Appreciation Event” that consists of a day at the horse races, or organize a sunset harbor cruise.

 What’s In It For Me?

 When hosting an event of any kind,  it is important to consider what we call the “what’s in it for me?” factor. Most individuals will hesitate to attend or participate in an event unless they perceive that they will gain something from the interaction, whether it is tangible or intangible such as knowledge gained, skills acquired or prizes and gifts that will be offered. We recommend identifying the benefits and incentives that your event will provide and communicate this in your messaging.

  Spreading the Word

 There are several ways to promote your event and depending on the size, some are more effective than others. One traditional method of informing potential guests is through invitations and flyers, which are cost-effective and targeted. If your event is scalable and you are looking to extend a broad reach, consider a radio, print or digital campaign. Regardless of event size, social media is a way to reach those who are interested in hearing what you have to say. For large events, consider creating your own event Facebook page. For smaller events, use social media as a way to connect with those you wish to target. Remember, when promoting your next event, it is critical to be compelling and to highlight the benefits of participating.

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Mobile Gets Results for Recovery Now

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As consumers are increasingly relying on their smartphones to seek out information, having a presence on the mobile web has become an important element in a comprehensive web strategy. Orange Label client, Recovery Now TV strives to be the leader in their industry in the digital realm and as a response to this shift, recently launched an integrated mobile campaign.
 
To engage with a mobile audience, Orange Label launched Recovery Now TV’s  optimized mobile website this month that detects when users are visiting from any smart phone. This enhanced website includes key features such as treatment-related videos, an informational blog, links to treatment centers and contact information with a click-to-call phone number, in a streamlined design that is easy to navigate from a small screen. A cost-effective mobile PPC campaign was launched in conjunction with the site, to drive activity and generate leads.

The inclusion of a mobile campaign has already proven to be a valuable addition to Recovery Now TV’s digital strategy (created by Orange Label Art + Advertising), as the launch has already resulted in facility admissions.

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Great Ideas: Lucas / Astro Business Systems

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Lucas Business Systems and Astro Business Technologies, a California Central Valley Xerox Global Imaging Systems Group enlisted Orange Label Art + Advertising to create a brochure that would not only have great creative, but also generate real results! Additionally its a road-map for sales people to tell an intricate Lucas / Astro / Xerox story. Working with their Director of Training & Development and Director of Managed Print Services, Orange Label orchestrated a compelling message that differentiates from the competition. Each step, including their initial work-flow assessment, branded Managed Print Services program, Green Initiatives and Follow-up Service Guarantees is synergistic with how the sales people are trained.

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Real Results: Tulsa Rib Company Loyal Patron Club

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Real Results
Tulsa Rib Company Loyal Patron Club

tulsa.jpg

Tulsa Rib Company, a leading, family-owned restaurant located in Tustin, CA, known for their legendary ribs, famous Tulsa  Potatoes, tasty barbecue and friendly people, has been working with Orange Label for the past several years.  It has been a goal, through the duration of the relationship between Tulsa and Orange Label, to create and implement effective marketing tactics, which generate real results.

Tulsa was looking for a way to say thank you to their many loyal Tulsa-goers, so Orange Label assisted in developing the Tulsa Loyal Patrons Club – an offer that rewards frequent customers by offering $10 towards the next Tulsa meal, for every $100 spent in the restaurant. To kick-start the promotion, the campaign was featured in ads running in OC publications and supported by in-restaurant promotion. The club proved to be a hit. Loyal Patrons were grateful for the rewards and the number of customers in the club has grown dramatically. It is safe to say there are even more loyal Tulsa-lovers now!

“Our Loyal Patron Program has increased traffic into the restaurant and increased guest check totals!”

- Liz Parker, Co-Owner of Tulsa Rib Company.

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Post Your Favorite TV Ads of All Time!

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With the Superbowl right around the corner, its hard not to reflect on all the great advertising. Even if you are not a Football fan, most still participate in this pseudo-national holiday to view the most interesting and creative Ads of the year. Everyone gets an opportunity to see what the industry players are up to as well as the one-hit-wonders.

I thought this would be a great opportunity for everyone to post their favorite ads (not just limited to the Superbowl). Please share with us your favorite ads of all time! Copy and Paste the Youtube “Embed” Code into your post. We are looking forward to your responses!

Read the rest of this entry »

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Web 3.0 on the Horizon

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Just when you thought that you finally understood the term “web 2.0”, people are now talking about “web 3.0”. Other than just trying to confuse you more, the idea behind web 3.0 doesn’t take you away from the ever so outdated 2.0 level.

As the technology grows and web 3.0 develops more into a form, we will start to see more web intelligence by semantic search queries and more relevant search data returned to us based on our history of searches. Browsers and search engines will be more understanding of what our tastes are and ultimately become more accurate. Returning personalized search results, not random data.

How would this work? Intelligent data can be gathered from traditional web 2.0 applications, user generated content and other information sharing sources to feed a 3.0 pipeline. Having the technology to understand your decisions and actions might help you make your decisions. HowStuffWorks.com demonstrated the following example:

“Instead of multiple searches, you might type a complex sentence or two in your Web 3.0 browser, and the Web will do the rest. In our example, you could type “I want to see a funny movie and then eat at a good Mexican restaurant. What are my options?” The Web 3.0 browser will analyze your response, search the Internet for all possible answers, and then organize the results for you.”

Below are some  slideshows that do a great job describing how these concepts work. Check them out!

Taking it to the next level…
Could your business or lifestyle use 3.0? What advances do you see happening in how the Advertising and Marketing world operate?

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Is Your 2010 Marketing Plan In Place Yet?

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Is your 2010 Marketing Plan in place yet? If not, here are 10 questions for you to answer with your team to get you started!

Orange Label Advertising - Orange Exploration Logo

 

 

 

I. THE CORE BUSINESS OBJECTIVE:

II. THE KEY MARKETING OBJECTIVE:

III. MARKETING LIMITATIONS/PROBLEMS:

 IV. SALIENT HISTORICAL CONTEXTUAL FACTS:

 V. SPECIFY EACH CONSTITUENCY TO BE IMPACTED:

 VI. MARKET RESEARCH FINDINGS:

 VII. CLIENT SENSITIVITIES:

VIII. THE COMPETITIVE LANDSCAPE:

IX. WHAT’S PUZZLING:

X. WHAT’S “THE POINT”:

Have fun with these and Happy New Year!

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Want to Boost Your SEO?

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Want to Boost Your SEO? Try a Press Release…

The attached link from Chris Crum shows the results and impact that a Press Release can have for your companies search online.

http://www.webpronews.com/topnews/2009/12/19/how-press-releases-can-be-great-for-search

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Real Results: 120th Anniversary Celebration Ignites Momentum!

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San Jose, CA based O’Connor Hospital is celebrating their 120th Anniversary. To promote this milestone, a unique logo was developed and it has become the focal point of an aggressive local print and mall banner campaign. The logo was also used to recognize the 120 years at The Spirit of O’Connor Gala in October to raise funds for O’Connor’s Imaging Services department.

The strategy of promoting O’Connor Hospital’s 120th Anniversary has generated strong market pressure and further enhanced the core identity of “It’s The Way We Care”.

Click Here for Samples

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